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8 Critical Steps to Establish a Customer Service Culture
Upon reflection, most all of my interactions with displeased customers were not the result of a poor product, but rather a disappointing customer experience. Why is that? Because, product is not personal, customer service is. ...
Barter: It's Not Just for Doctors Anymore
Time was, in the country, the local “doc” was as likely to get paid with a couple of chickens as a couple of dollars. Doctors these days won’t stand for that, of course, but while some people have moved completely away from barter and stayed...
Do Customers Trust Your Website?
How often do you think about trust in terms of your website? You think about the content you put on it, the look and feel, the quality of the messaging. But if visitors to your website don't trust you, they won't become your customers.
How...
Ethics in Business... A Lost Art
While watching Face the Nation one Sunday earlier this year, Bob Schiffer discussed the airline industry, his mother and ethics in business. Like Bob, I think it is a sad commentary today, that we have to police businesses. Whatever happened to...
How To Realistically Set Your Fees - Part 2
Effect of Expenses
The last article examined how to calculate your realistic billable hours. If you remember, we arrived at approximately 1100 hours in a year. To earn our mythical $46,000 per year, you needed to bill at a rate of $42 per...
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10 Reasons To Survey Your Visitors, Subscribers And Customers
10 Reasons To Survey Your Visitors, Subscribers And Customers
by: William R. Nabaza of http://www.Nabaza.com
1. You'll find out what type of content visitors want to see at
your web site. This will attract your visitors to revisit and
read the content.
2. You'll find out how to improve existing products or services.
This will attract new customers to buy from your business.
3. You'll find out which products or services your customers
would like to see you sell in the future. This will increase
your back end product sales.
4. You'll find out how to improve your customer service. This
will cut down on customer complaints and how to better resolve
problems.
5. You'll find out how to improve your sales letters or ads.
This will increase your sales, traffic or e-zine subscribers.
6. You'll find out what kind of articles or interviews they want
to see in your free e-zine. This will raise your e-zine's
readership.
7. You'll find out how to design your web site to fit your
visitors needs and wants. This will increase the time your
visitors spend on your web site.
8. You'll find out what kind of non related
products or services
your customers would buy. This will help your business easily
move into a different market.
9. You'll find out how to better price your products. This will
help you sell your products or services at a price that will
pull the most orders.
10. You'll find out were your potential customers are hanging
out. This will inform you where to market and promote your
products.
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William Nabaza of http://www.Nabaza.com specializes in domains,
webhosting, webmaster's tools, netpreneur's articles and
resources. Stands out as a freebie provider, business
opportunity provider and the like. Visit his site at
http://www.nabaza.com or contact him directly at
william@nabaza.com
more free articles here: http://www.nabaza.com/resources.htm
About the author:
William Nabaza of http://www.Nabaza.com specializes in domains,
webhosting, webmaster's tools, netpreneur's articles and
resources. Stands out as a freebie provider, business
opportunity provider and the like. Visit his site at
http://www.nabaza.com or contact him directly at
william@nabaza.com
more free articles here: http://www.nabaza.com/resources.htm
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