|
|
|
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following: Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is...
Customer Service Tips
Promoters and Marketers can give these tips to their Customer service people in the hope that they will help to keep the customer satisfied. After all the hard work of selling the product or performing the service, the last thing you need happen is...
It's all about the customers, baby
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please print the article in its entirety unchanged and notify the author by email when you use it ~*~ IT'S ALL ABOUT...
The CRM Will Give You the Customer Knowledge You Need
The CRM Will Give You the Customer Knowledge You Need
Publishing Guidelines: You may publish my article in your
newsletter, on your website or in your print publication
provided you include the resource box at the end. Notification
would be...
Where have all the delighted customers gone?
WHERE ARE THE DELIGHTED CUSTOMERS?
QUESTION
If every company wants to delight its customers, then how come we don't spend most of our ‘customer days’ delighted?
THE EMPEROR'S NEW CLOTHES?
The so-called new economy and most new business...
|
|
| |
|
|
|
|
|
|
Customer service, everyone say's their's is great
Customer service, everyone say's their's is great
while a large percentage fail miserably.
By Vern Anderson
Customer service is probably the most important
part of any online business, but many are dropping
the ball.
This past week (not by design) I encountered just
how great a lot of customer service problems are
handled.
My first dealing was after I made a product purchase
and needed customer support for the product. After four
request's for support with no answer I gave up.
Now it could be that my email never got to the customer
support due to filters. I only know how the person
needing support feels.
Another web site was offering a service (45.00 per month)
I thought I might need for my web sites so this time I
sent an email to customer support asking about the quality
of their customer support and elapsed time for a reply.
Three day's later I received a reply and the tone of the
reply was, why are you bothering us when you are not a
customer. I emailed another question and never received
a reply at all.
I located this same service at another web site (only the
name was different) so I tried again. After two day's I
received my answer to their customer support implying,
why
don't you signup and find out. Now I receive autoresponder
messages every couple of day's pushing their service.
Is this what customer service on the web is coming to?
What ever happened to (the customer is always right?)
I realize that the web sites that are doing very well are
very busy handling a lot of daily chores, however customer
service needs to be at the very top of their list if they
want to continue to be very busy.
I know some sites still have excellent customer service,
three of those are, Host4Profit, Graham Hamer of Profit-Plan
and Terry Dean NetBreak Throughs. I have received excellent
customer service at these web sites.
Now I know there are a lot more with excellent customer
service, but I also know that an awful lot of the top sites
are failing miserably.
Customer support is the one thing that will make or break
a great web site with great products faster than you can
say scat.
About the Author
Vern Anderson,
Publisher News You Need http://www.newsyouneed.us
And Proud owner Plug-In Profit Site. Let Stone
Evans build you one for free. Earn residual commissions
from one web site. Create a monthly paycheck. See It Here!
http://www.beanaffiliate.com
|
|
|
|
|
|