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Communicating with Customer Focus
What you say as a Customer Service Professional is key to increasing customer satisfaction. This article focuses on WHAT you should say.
Communicating With a Customer Focus
Having a customer-focused mindset is important in providing...
Credit Card Processing: Legally Beat the System by Passing Processing Fees to Customers
Imposing surcharges on credit card transactions is illegal, and it will only lead to problems. The secret to beating the credit card processing system is not charging more for credit card sales, but instead is charging less for cash sales. It may...
Internal Customer Service – The Key To Productivity & Growth
by Carole Nicolaides © 2002 http://www.progressiveleadership.com Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known...
Marketing Customer-Services
Marketing Customer-Services
by Robert Wardrick
Bad customer service is everywhere these days — unmanned front desks,
surly servers, clueless staff, employees talking on the phone, and managers
who refuse to acknowledge a customer. It’s...
Warning - This Lease Might Explode Any Minute
Mike Caringi, owner of a small New Jersey business that sells pumps, found himself facing a gut-wrenching dilemma last summer. Should he continue paying $ 1,500 each month for essential telecommunications services he no longer receives and for...
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How Hurricane Katrina is showing poor Customer Service
Hurricane Katrina has brought destruction hitherto unseen in the USA. Potentially worse than the hours of the hurricane's assault on land, has been the widely criticised response by authorities to the human need in the hours and days of the aftermath.
When one considers the USA's ability to send mighty forces halfway around the world, to ingratiate itself on the day to day workings of foreign
governments and to impose its will on the unwilling, the impotence in their ability get it right at home.
WHAT? I hear you ask, has this got to do with business....
read more http://www.plusone.com.au/diary/archives/53/trackback/
About the Author
Matt Eliason consults on customer service issues. His site is at www.plusone.com.au
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