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How To Determine your customer's value
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How To Determine your customer's value By Abe Cherian Copyright
? 2005
This literally can be the most profitable thing you'll ever do
for your business and that is to understand exploiting the
actual value of your customer. It's been called the Marginal Net
Worth and the Lifetime Value.
What is the current worth of one of your customers or
prospects? It's the total profit of an average customer over the
lifetime that they do business with you. That includes all
subsequent sales minus advertising/marketing and your
fulfillment expenses.
Let's say the average customer brings you $75 per sale. They
re-purchase 3 more times in a year. Their average order amount
is $300. On each $300 reorder, you make $150 gross profit The
average life lasts 2 years. Every new customer is worth $975.
You reach the 975 by adding the $75 initial profit to the 3
other purchases each year of $300. Only $150 is profit, so $150
times 3 equals $450. If they do that for 2 straight years,
that's $900 plus the original $75.
If this is our average customer and they're worth $975 in
profit and it only costs you $30 through your advertising/
marketing expenses to get them, every time you spend $30
you
receive $975 back .
You would be foolish not to increase your advertising/
marketing and promotional budget to produce as many of these $30
cost customers so you would spend $30 over and over and over
again to get $975 back
Theoretically, you could spend $975 to get that customer
because you know they will come back and spend $975 and you will
break-even. Of course, we don't want to do this. Remember, this
is an average customer. Some will buy more and some will buy
less This is an average number.
Now you "know you can spend up to $975. You could just as
easily be spending 100% of your $75 profit just to get that
first sale because that's just the first sale's profit, and
you'll still end up with $975 over the next 2 years.
If you offered to give that $75 service for free and it doubles
your customers, it "would double your profits over the next 2
years.
One in 100 business owners think about this You want to spend
everything you can justify to bring in a customer as long as
that customer costs you less than they earn you. If you can't
afford to spend more than the entire profit from the first sale,
remember you'll be making money just in a few months from them.
Start out spending what your cash flow can justify. After a
quarter or several months after their re-order profits come in,
then you can step up your ad budget
About the author:
Abe Cherian is the founder of Multiple Stream Media, a company
that helps online businesses find new leads and more customers
without spending a fortune. http://www.multiplestreammktg.com
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