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A Well-Oiled Strategy Machine
Yes, that’s what public relations really is when it tracks important external audience perceptions and follow on behaviors. And again when it does something about those perceptions and behaviors by reaching, persuading and moving to actions you...
Customer Service and Marketing - Its not that Hard!
Customer Service and Marketing that Works Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are...
Getting The Most From Your Existing Customers.
Business on the Net is a fast paced proposition. Net entrepreneurs are looking for the edge that will take their business to the next level. Who doesn't want more business,right? Here's a simple yet POWERFUL idea for increasing your income.
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How To Hit The Competition Without Losing The Customer
Get over it! If you run any type of business, you're going to have competitors. Even if your product or service is a unique one, soon you'll have copycat products start surfacing. Competition is therefore just a fact of business life and one of the...
Maximise your compound interest, FREE mortgage quote
Compound interest is the very method that finance companies have made their money for many decades. However at last competition from a booming worldwide economy has forced the industry to give consumers a better deal.
Compound interest in a...
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Keeping the Human Element in Customer Service
There is little in life that makes consumers more perturbed at a
business than improper or insufficient phone etiquette. In the
business world, there is no excuse for unprofessional behavior
when speaking with customers and clients over the telephone.
Unfortunately, I'm referring to much more than just
incompetance, rudeness or poor grammar. It seems that today's
customer service representatives are becoming more and more
inhuman with each passing year. Perhaps the sheer volume of
calls that employees are expected to field has made the robotic
and monotinous tones that make me cringe ever more noticeable.
Personally, if I am going to be read a script, I would almost
prefer an automated voice so that I don't have to suffer through
the lacksadaisical and condescending tone of voice that I have
now become accustomed to, much to my chagrin. I wonder what has
happened to the human element in conducting business. Don't
corporations realize that customer service is not a forced
option, but instead an opportunity to present their business to
the world? One can easily distinguish the difference between a
call made to a business for the purpose of buying a product and
a call made to a business for the purpose of receiving help
or
information. When there is money you want to spend on the line,
you can count on a friendly encounter. When it's a call made
over services already rendered or money you owe, it is as though
you are now a second class consumer. Some businesses have now
taken to requiring their employess to ask you if they have
sufficiently served your needs after each phone call. By doing
so, they are attempting to limit their goodwill liability. I
find it sad that we have become a nation where technicalities
have replaced common sense and proper etiquette. If companies
would simply give their employess the resources and time to
follow the golden rule when it comes to human interaction,
consumers and businesses alike would reap the benefits. I know
that, personally, I am more than willing to forgive a billing,
shipping, or other type of error if am simply treated with a
modicum of respect.
About the author:
Click for more information about small business phone
systems, telephones, phone equipment and more visit
http://www.ineedtelephones.com Read more articles on phone
systems and phones in the work place
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