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Connecting With Customers
I just got off the phone with a friend of mine. Business is up he said, but he didn't know why. I asked him a few questions, but the more we spoke about it the more concerned I became.
"What do you mean, you don't know why they're buying?"
"We...
Get PR Off the Bench
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 895 including guidelines and resource box. Robert A. Kelly ©...
How To Maximise Your Customer Flow
The objective of all retailers is to ensure 100% of customers see 100% of product. Sounds straightforward yet in recent research in the United Kingdom they found that 75% of customers only saw a maximum of 20% of the product. Imagine how sales would...
Leave Your “Buts” Behind for Great Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can...
Outstanding Indian Call Center Customer Services: The Key To Success
India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and...
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Streamlining Customer Interaction for Business Success.
Whether on the phone placing an order or in the checkout line,
people hate to wait. Rarely am I physically present to make a
purchase in a place of business where the facilities are not
optimized for fast service. In those cases, it is often a lack
of manpower that keeps customers waiting. We've all been there.
There are fifteen cash registers at the grocery store but only
five cashiers. Unfortunately for many companies who do business
over the phone, the same thing can happen but in the opposite
fashion. Many companies have more than enough employees to
handle incoming calls, but simply lack the phone system to keep
them from holding. This can result in a loss of business as many
people, especially those who might be ordering goods or services
from the company for the first time, will only wait a few
minutes before hanging up and looking elsewhere. Think about
it...if you are in the grocery store with a cart full of
groceries, it's not as though you are going to abandon the cart
and drive to another store where you will have to pick out all
the items again. On the phone, however, things are different.
Unless your business is
highly specialized with little
competition or you are the customers choice because of
geographical location (i.e. scheduling appointments for
services). you can lose a caller who has been holding too long
to a competitor. Recently, advances in phone system technology
have made it so that multiple lines can be added to a business
at a very reasonable price. Additionally, office phones
themselves have options that let customer service
representatives know who has been holding and for how long, so
that they can minimize waiting times for customers. For a
company who relies on the phone for any portion of it's sales,
having a modernized phone system is paramount for continued
success in business. Streamling customer interaction is more
than a consideration, it's a necessity.
About the author:
Click for more information about small business phone
systems, telephones, phone equipment and more visit
http://www.ineedtelephones.com Read more articles on phone
systems and phones in the work place
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