|
|
|
Don't Put Up With "Junk PR"
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 840 including guidelines and resource box. Robert A. Kelly ©...
No Customer Left Behind
As more companies make the jump to cyberspace every week and billions of dollars flow across the Internet, nobody can deny that ecommerce plays a significant roll in business today. However, as the aisles of your local online shopping site get...
The Customer is number one!
The title of this article seems like a cliché, "The Customer is number one"! Who doesn't know this already? Many businesses and business people know this to be true but how many really practice this philosophy? More importantly, how many Internet...
Tips for Increasing Your Profits with Gift Certificates
Offering gift certificates is an excellent way of increasing your sales by solving your customers' gift-giving problems. Often people would like to give your products as gifts, but are hesitant to choose a specific item for someone.
I'm a...
What is Great Customer Service?
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.
In...
|
|
| |
|
|
|
|
|
|
The Customer is ALWAYS Right! ALWAYS?
Unfortunately, no business is exempt from dealing with irritate customers and clients. We all want the ideal outcome with boths sides being satisified and happy. There are a few key steps that will lead us to that point of resolution.
The first and most important step is to listen. Allow the client time to fully explain the situtation from his point of view. Often by the time they are done they are much easier to deal with. Perhaps they have even offered a workable solution or compromise.
Be sympathetic and willing to apologize without accepting responsibility for the situtation. On a person to person level you are sorry that they feel the way they do, you are sorry for
the inconvenience that this has caused. This will go a long way in making your business relationship stronger.
Offer several solutions. Perhaps you can waive a fee or offer a discount on a future service. It may not be an issue of who is right and who is wrong.
So next time you hear a complaint remember the end result of you both winning is very possible. The customer is pleased and you have kept him as a customer!
About the Author
Cherilyn is the owner of 'The Accounting Department, that functions as a virtual accounting department for small business. With over 25 years of accounting and business management experience, she is an expert in customer service.
|
|
|
|
|
|