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How to Save Money on Training
1) Use a live instructor. Adults learn best by doing, practicing, and experiencing. Effective instructors customize their programs to meet people’s needs, provide counsel on individual challenges, and respond to questions. Videos, CDs, and...
Learn how to manage your projects with Project management training resources
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Learn how to manage your projects with
Project management training resources
Our project management training resources
are suitable for project managers and team leaders, IT
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Regardless of what profession you are in, it is critical that people believe that you know what you are talking about! You won't find very many successful lawyers whose clients never win in court, or popular doctors whose patients are continually...
Tales from the Corporate Frontline: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available...
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your...
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Customer Service Training Tips
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist their employees use the customer training tips that are provided during their training. Businesses always supply new employees with their own customer service training tips in the beginning but they seem to forget them after being employed for awhile. Maybe stores and businesses should make their employees go through a refresher course and re-learn the customer service training tips that were given to them in the beginning. Training your employees in the art of customer service can be the least expensive improvement you can do. Make sure your employees have good people skills and that they enjoy working with people. One nasty person with a bad attitude can ruin a small business faster than a hold-up. Here are some customer service training tips that may help your employees.
Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, faultfinders, constant complainers, unreasonable, demanding. There's no way you can avoid them so you have to learn to deal with them. Angry people cannot rationalize because they are so wrapped up in the emotion of anger that anything you say gets filtered through their emotion. Rationalizing, problem solving, listening, and negotiating are all left-brain activities and your angry customer is stuck in the right side of the brain, and therefore cannot be expected to rationalize with you. Here are a few more
customer service training tips.
Believe it or not the best way to diffuse a situation with an angry customer may be cleared up with two little words. “I'm sorry.” Recent research shows that more than 50% of customers who have voices a complaint never get an apology. It doesn't take a rocket scientist to realize that most people just want to be acknowledged, and when they get ignored and treated like they don't matter and their opinion means nothing. One of the better customer service training tips I found is saying “I'm sorry,” can make all the difference in the world.
I don't believe in the saying the “customer is always right.” No their not always right, and there are those that make themselves feel superior by belittling others. Being courteous to customers does not mean you have to accept abuse from them. Nobody deserves to be treated badly, but unfortunately there are those who go out of their way to do so. Saying things like, “Thank you for letting me know that you're unhappy with…” will usually calm even the meanest customers and the nicer you continue to be with them, the calmer they get, this is a very good customer service training tip. Try it a few times it really works. There's also another saying that goes: “You don't have to show up to every fight you're invited to.”
About the Author: Leeanna is an expert author who writes for customer service training tips
Source: www.isnare.com
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