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Leadership by Persuasion – Four Steps to Success
As a leader, your success depends upon your ability to get things done: up, down and across all lines. To survive and succeed, you must learn four essential skills of persuading people. You must convince others to take action on your behalf even...
Leadership Like White Water Canoeing
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to...
Leadership Qualities
There is no doubt that a lot of emphasis is placed on leadership qualities today. However, this is nothing new. If my school history lessons were anything to go by it seems that it is the leaders that we learn most about. Many people believe that...
Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch. Sure enough a group of...
Why Bother With Distributed Leadership?
I'm an alumni of Boston University Graduate School of
Management, so I receive the Alumni magazine Bostonia. To be
honest, that doesn't mean I read it faithfully at all. But this
issue was different. George Labovitz, a professor...
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Leadership Lessons Learned The Hard Way, Part II
In "Leadership Lessons Learned the Hard Way, Part I," Marine First Sergeant Paul Berry’s after-action report on Operation Iraqi Freedom offered priceless advice for business owners and managers. In Part II, 1stSgt Berry reveals the close attention he pays to the well-being of the 200 enlisted Marines in his unit. We’ll see why looking after your people, coaching top performance, cutting through red tape, and letting savvy middle managers make the calls, are sound
business leadership practices and managerial common sense in anyone’s book.
Leadership
About the Author
Bill Willard has also been writing high-impact marketing and sales training primarily for the financial services industry for 30 years—but as Will Rogers put it: "Even if you're on the right track, you'll get run over if you just sit there.” Through interactive, Web-based "Do-While-Learning™" programs, enewsletters and straight-talking articles.
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