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Leadership and customer service - is there a link?
It's your first day in a new job.
This is the job that you really wanted. The one that you saw
advertised and immediately knew was for you. The one that you
spent hours crafting an application letter for. The one that
required you to beat...
Master the Art of Communication. Part 1 of 2- Using Your Passion To Make A Connection
by Carole Nicolaides © 2002 All Rights Reserved http://www.progressiveleadership.com One skill that we should all develop further is effective communication. Communicating clearly to your employees, co-workers, friends, and family is a critical...
PRONTO North America Introduces FaxMail
The ability to fax or e-mail any PRONTO-Xi document or report directly to customers, suppliers, colleagues directly from the ERP (Enterprise Resource Planning) system dramatically improves productivity. According to Tom Verzi, Director of Marketing...
Soft Skills In the IT Environment – Part 2 of 2
by Carole Nicolaides, Copyright © 2002, All Rights Reserved www.progressiveleadership.com In part one of this article, we covered the importance of soft skills, especially for those in the information technologies vocations. After qualifying the...
Taking Responsibility – A Step Toward Progressive Leadership
© 2002 Carole Nicolaides http://www.progressiveleadership.com Recently, I was asked to facilitate a meeting and offer coaching to 20 executive members at a company’s strategic conference. As I sat quietly and observed everyone in the room, I began...
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Take charge! Seven tips to successful meetings
We've all been there. We attend a seminar or a meeting and gnash our teeth as the leader falters, gets off track or allows other participants to waste our time. These tips create a strategy for effective leadership.
1. You're the leader. Be strong! Don't abdicate your role to the participants.
2. Get buy-in on your agenda and goals before you begin
Begin with, "Here's what we're covering today. Do these topics meet your needs?"
3. Keep the group on track. Sooner or later, a participant will toss out an irrelevant comment or (worse) a long-winded story. Another will dominate the discussion. Be ready with tactics: "I'm sorry to interrupt, and I'd like to hear that story during our break." Or, "That's a great topic -- next week's class." Or, "Let's hear a question from someone who's been silent all morning."
4. Demand attention! Cell phones off, private conversations in the hallway. Participants will be grateful. They're
usually afraid to speak up themselves.
5. Eyelids drooping? Time for a break, even if you haven't scheduled one. Sleepy participants lower the meeting's energy. Incorporate exercises and breakout sessions into any event that lasts more than an hour. Keep everyone moving.
6. Just before your meeting ends, identify take-aways. What do you want participants to learn? What should they remember?
7. End early. Use the last fifteen minutes -- no more -- to go around the room and ask everyone a question. "What will be different next time you sit down to write?" "What surprised you most in today's class?" "What is your next step?"
About the Author
Cathy Goodwin, Ph.D., author of Making the Big Move, offers straightforward career and business consulting to midlife professionals "When Your Career Means Business."
Your Next Move ezine: http://www.cathygoodwin.com/subscribe.html
Website: http://www.cathygoodwin.com
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