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Diversity Training: The Worst Possible Reasons To Request Executive Funding
You’re on your organization's diversity committee. You have the best of intentions.
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The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
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The Sales Training Series: Sell By Agreeing On At Least 3 Needs
Salespeople know that they’re supposed to sell to the customer’s needs. Here is the classic—and tragically wrong—way they usually learn to do it: Uncover the first need. Begin a product presentation, covering features and benefits, and then...
What do Trainers do When They are not Training?
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Sales Training Success Tip - Take Responsibility for Your Results
Copyright 2005 Ike Krieger
You've has a tough day, maybe even a tough month. I walk up to
you and utter these words, "You are responsible for your
results."
What do you think about that?
When you hear me say that you're totally responsible for the
results you produce in your business---you might jump to a
conclusion. You may even think that I'm suggesting that you
should take the blame for your results.
Nothing could be further from the truth.
By taking responsibility for your results and your outcomes---
you grant yourself great power.
If you acknowledge that you're truly responsible for the way
your projects end ---good or bad--- you give yourself great
power. You can use this newly discovered power to make your
projects end up another, possibly more desirable way.
Before I go on, let's agree on a few things.
The first agreement: The results you produce are determined by
your choices and your actions.
Second agreement: A lot of people look upon failure as a bad
thing.
What if there was an optional way, a more productive way to view
a failure?
I believe that failure isn't really as much about failing as you
might believe.
I'd like you to think of failure as a success. You don't fail.
You are successful at reaching an outcome 100% of the time.
Here's a question that will help shift way from the more
traditional mindset.
Is the result you produced the result you had intended to
produce, or was the result unplanned?
I want you to start looking at failure in a new light. I want
you to start thinking of failure in a different way. I want you
to think of failure as a process that generates unplanned
results.
Using that definition you can begin to view your results as a
stepping stone to greater success.
This shift in thinking will provide you with the chance to
change the choices and/or the actions that are producing your
unplanned results without making yourself feel like you've been
doing something wrong.
Here is a story I use to illustrate the point.
The genius inventor, Thomas Edison, had performed more than
thousand, unsuccessful experiments while on his mission to
create the electric light bulb.
Edison was asked, "How were you able to continue with your
experiments after encountering so many failures?"
Edison replied, "I did not look at the unsuccessful attempts
as
failures, but rather as a thousand ways not to make a light
bulb."
He took responsibility for each outcome, made adjustments and
continued on to success.
For most people, the ability to take responsibility for
unplanned outcomes and adjust accordingly calls for a new "skill
set". You have to develop and exercise the "skill muscle" called
responsibility.
Focus on developing your "skill muscles".
One way to develop these "skill muscles" is to pattern your
results oriented behaviors after the model for Effective
Communication.
Effective communicators know their outcome and state it in the
positive. In other words they focus on what they want versus
what they don't want.
Effective communicators have the awareness to know whether they
are moving away from or towards that desired outcome.
Effective communicators have a flexibility of choice and action
that allows them to make a course correction, especially if what
they were doing was producing unplanned results.
As your "skill muscles" grow stronger your ability to achieve
your desired outcomes more easily and more often will emerge.
Your ability to communicate effectively with yourself and with
others will grow proportionately.
Be ready and willing to ask yourself, "For what parts of the
project am I willing to take responsibility?"
In addition, I suggest that you stop taking things as seriously
as you have been.
That is not meant to imply that what you're up to is not
serious. It's just that life is serious enough without making it
more so.
Remember that life is an adventure over which you have little
control.
You make choices, you take action and you play the game the best
you can.
This is an enlightened way to success. Being enlightened is the
best mindset to have when you play the game.
So--- keep in mind that the greatest pathway to enlightenment is
to--- Lighten up.
Here's the Success Tip--- Play the game, take responsibility and
lighten up.
"Angels fly because they take themselves lightly."
-G.K.Chesterson
About the author:
Ike Krieger is a business mentor, author and speaker. Ike can
help you get more clients, more referrals and more sales, and do
it with dignity. His Question-Based Marketing and Sales System
will help you turn your contacts into contracts, more easily and
more often™. Subscribe to Ike's newsletter at
http://www.BusinessSuccessBuilder.com
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