|
|
|
Forex Training: What to Look for in a Forex Training Program
Should new Forex traders take Forex trading courses or join a Forex training program? Definitely yes; by now you have probably heard that only 5% of traders achieve consistent profitable results when trading the Forex market. The main reason for...
MLM Network Marketing Success Training- The Biggest MLM Success Principle
The Deepest Principle of Human Nature is to be appreciated....."
William James
MLM Praise.
Can go a long way in creating what you want to happen with people that you work with, socialize with, or even are family with...it's...
Sales Training from the Ghostbusters
Copyright 2005 Daniel Sitter Picture this scene from the 1984 smash comedy movie from Columbia Pictures, Ghostbusters: Dan Aykroyd and Bill Murray, aka… the Ghostbusters, are involved in a heated meeting with the Mayor and the Head of the local...
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your...
User Training: Microsoft Dynamics GP – interface unification
Following the direction of Project Green Microsoft Business Solutions renamed its products: Microsoft Great Plains, Navision, Axapta, Solomon and MS CRM into Microsoft Dynamics GP, Nav, Ax, Sl, CRM. Microsoft Dynamics will be supposedly final...
|
|
| |
|
|
|
|
|
|
Tales from the Corporate Frontlines: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available training opportunities and quality of training. Growing an organization's internal knowledge base is crucial to the success of any business and ensuring a growing knowledge base means investing in the training of your employees. A Gallup poll conducted in 1998 reported that eight out of 10 employees said they would be more likely to stay with their present employer if they were offered more or better training. Specifically, the questions included in this competency are written to measure the adequacy, availability, content of training, and satisfaction with the delivery of training within your organization.
This short story, Training is in the Eye of the Beholder, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It conveys the importance and value of corporate training programs to employees, as well as the benefits companies enjoy when they put forth the extra effort and expense and provide high-quality training programs for the workforce.
Anonymous Submission:
Many of my coworkers complain about a lack of employee training programs. They learn new procedures by trial and error, become irritated, and complain. After reorganization periods, many have found themselves with additional duties that they are only vaguely familiar with. After a few cursory sessions with another employee (usually outgoing, and by that I don't mean friendly) they fend for themselves, and they complain.
But there are two sides to the coin. Whenever our company launches a large-scale training project, for example, our recent customer service group sessions, they roll their eyes and moan. Oh no, that will eat up hours of our precious time. Will we be able to go to lunch? Will it infringe on break time?
The time came to enroll in the customer service sessions, and one person from each department was required to attend. Sessions would continue until all employees had completed the training. The sign up sheet went around
the office like a hot potato, and ended up with me. Oh well, I was curious.
I was quite surprised. The facilitator was engaging, energetic, and funny without going overboard on perkiness. I spent 20 hours that week with strange people from other departments. Surely there was nothing I needed to learn about customer service - it was after all, my occupation and I'd never received a derogatory comment. My telephone persona was perfect.
Or so I thought. As we moved through the training exercises as a group, I discovered that my listening skills needed work, I didn't pay enough attention to detail, and I was all too willing to hand off a difficult customer to a supervisor rather than try to resolve the situation on my own. I learned to pay attention, to empathize, to really analyze a problem situation and build a plan to fix it.
A few weeks after the training session, the diploma arrived in inter office mail. My coworkers teased. I just smiled. I remembered the sessions and the effect they'd had on me, both personally and professionally.
My advice to employees: don't refuse training programs - even when you think you're an expert. You'll gain knowledge that remains with you forever.
To employers: provide as many training programs as possible - seminars, courses, online products. If your employees resist, they'll be grateful later on, and your entire company will benefit.
-------------------------------------------------------------
© 2005 AlphaMeasure Employee Surveys, Inc. - All Rights Reserved
This article may be reprinted, provided it is published in its entirety, includes
the author bio information, and all links remain active.
-------------------------------------------------------------
About the Author
Measure. Report. Improve your organization with AlphaMeasure employee surveys.
Josh Greenberg is President of AlphaMeasure, Inc.
AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.
|
|
|
|
|
|